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Competency-based Interview Training

Interviewing Skills (E-learning)

The interview is the most popular method of selection for most types of jobs. In fact, more than 95% of large businesses globally, use interviews at some point in their selection process. However, if prepared and conducted incorrectly, the interview is unlikely to produce the useful information required when recruiting and can therefore lead to the wrong candidate being recruited.

Using the competency-based interview approach increases the effectiveness of the interview process, and helps you to identify each candidate’s strengths and weaknesses in relation to the specific job role.

Course content

1 An Introduction to Interviewing
This module introduces types of interview and their corresponding advantages and disadvantages. This module also explores when competency based interviewing is suitable and what aspects contribute to creating a successful interview.


2 Assessment Principles
This module explores how effective competency based interviews are in comparison to other assessment methods. This module also presents best practice principles and legislation such as the Data Protection Act, The Equalities Act and discrimination.

3 Understanding the Role
This module explains the process of conducting a job analysis, defines competencies and explores different ways in which these can be assessed using positive and negative behavioural indicators.

4 How to Conduct Interviews
This module describes the process of conducting competency based interviews including the structure of the interview, the types of questions which can be used and the STAR technique.

5 Observe, Record, Classify & Evaluate (ORCE)
This module explains the ORCE (Observe, Record, Classify, Evaluate) method. This module also presents the various sources of bias which can occur during assessment.

Who it it for?

HR professionals and recruiters who want to learn to conduct competency-based interviews.

Number of Modules



3 hours



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